European Union Ireland United Kingdom(Great Britain) Italy Spain Germany France Israel New Zealand Australia Canada United States of America(USA)

Total

My Account

FAQ’s

1. How can I pay?
Payment on The CleanTechStore by GorillaSpoke can be made immediately via Stripe Credit / Debit Card Payments or by PayPal. Bank Transfer is also possible by following the instructions during checkout. Otherwise payment can also be made by snail mail with a Cheque, Bank Draft or Postal Order. Include the item title and product code. Make it payable to ‘The CleanTechStore by GorillaSpoke’ and send to:

The CleanTechStore by GorillaSpoke
N2 Storage Park (U1)
Donaghmore, Ashbourne
Co. Meath A84 Y564
Ireland

F. 1800-938107 (FreePhone)
T. 00353-1-6918815 (Landline)
M. 00353-86-3818865 (Text/Call)

VAT No: IE5257916I

Bus No: 486568

2. I’m having technical issues!
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping
purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you
when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
If this didn’t solve your issue please see contact details:
Customer Support
3. Can I change my order?
You can only change orders before the item has been shipped. To change your order please log into you GorillaSpoke A acount and go to My
Account and then My Orders. If you are able to change any order details this is where you can do it. Otherwise your item has already
been dispatched.
4. My order has not arrived!
Normal delivery times are as follows: Ireland & UK (3-5) business days, EU/Europe 7-10 business days and Worldwide 10-20 business
days. If your non-delivery is outside of the normal time frame please contact us with your order number and details:
Customer Support

*Please Note: Business days are all normal working days excluding bank holidays, individual national holidays, religious holidays and any other such non standard working days pertaining to individual countries.

5. I have received a faulty item!
We are sorry to hear of your situation. We advise that you follow all original set-up instructions which are included with your item.
If you are still having difficulty please contact us with the relevant details and order number:
Customer Support
6. What is your postal address or where are you located?
The CleanTechStore by GorillaSpoke
N2 Storage Park (U1)
Donaghmore, Ashbourne
Co. Meath A84 Y564
Ireland

F. 1800-938107 (FreePhone)
T. 00353-1-6918815 (Landline)
M. 00353-86-3818865 (Text/Call)

VAT No: IE5257916I

Bus No: 486568

7. How do I return something to you?
Please contact us to receive further information about Exchange and Returns section.
8. How can I contact you?
By telephone, text, email and social media (Facebook & Twitter):
Customer Support
9. During checkout I was unable to choose a shipping option to complete my purchase!
We apologise for this inconvenience. In certain circumstances it is necessary to review shipping details before completing a
transaction. Please forward us the details and product number and we will be happy to send you a quote for shipping to your country.
Customer Support
10. What happens if I change my mind after receiving my item?
If you simply have changed your mind about your purchase we will refund your payment minus the shipping costs.
NB. To qualify for a refund you must return the goods in a saleable condition with all original instructions and packaging intact.

More details:

Shipping & Returns

or

Email Us: faqs@gorillaspoke.com

CONTACT US

Home icon

The CleanTechStore by GorillaSpoke

  • N2 Storage Park (U1)
  • Donaghmore
  • Ashbourne, A84 Y564
  • Co Meath
  • Ireland
  • Bus No: 486568
  • VAT No: IE52579161
Phone icon
1800-938107 (FreePhone) 00353-1-6918815 (Landline) 00353-86-3818865 (Text/Call)
Skype icon
Skype ID: GorilaSpoke

ABOUT GORILLASPOKE

The CleanTechStore by GorillaSpoke was born out of years of frustration shopping online for ethical and water/energy conservation solutions.

Many of the items we wanted to buy were sold by US & Chinese sellers who charged exorbitant postage and packaging to Europe. Since 2010 we decided to source the most efficient solutions directly from the best sellers worldwide and list them on eBay. read more

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BLACK FRIDAY & CYBER MONDAY 2018 - GET 20% OFF ALL ITEMS - USE COUPON CODE: BLACK18 DURING CHECKOUT *Must end Friday 30th November 2018 Dismiss